Privacy Policy

Effective date: December 5, 2025

NovaCore Energy Solutions, LLC (“NovaCore,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit novacoreenergy.com (the “Site”), contact us, or use our services.

If you have questions, contact us at info@novacoreenergy.com or 951-526-9090. (NovaCore Energy Solutions, LLC)

1) What this policy covers

This policy covers information collected through:

• Our website pages and forms (including our contact forms and “Join our team” form). (NovaCore Energy Solutions, LLC)

• Communications with us by email, phone, or otherwise.

• Any related online services we operate that link to this policy.

This policy does not cover third-party websites or services we don’t control (for example, social media platforms or third-party installer/provider websites you may choose to engage with).

2) Information we collect

A. Information you provide to us

When you fill out a form or otherwise contact us, we may collect:

• Contact details (such as name, email address, phone number). (NovaCore Energy Solutions, LLC)

• Message content (what you type into inquiry or application forms). (NovaCore Energy Solutions, LLC)

• Service-related details you share (for example, your goals, preferences, address or utility information if you provide it during consultation).

B. Information collected automatically

When you visit the Site, we (and providers working on our behalf) may collect:

• Device and usage data (IP address, browser type, pages viewed, time spent, referring pages).

• Cookie and similar technology data (see Section 6).

C. Information from other sources

We may receive information from:

• Service providers that support our website, communications, or analytics.

• Partners involved in providing quotes, installations, or related support, if you ask us to connect you. (Details in Section 5.)

3) How we use your information

We use information to:

• Respond to inquiries and communicate with you about your request. (NovaCore Energy Solutions, LLC)

• Provide consultations and support, including helping you evaluate solar and battery options.

• Connect you with installers/providers you request or authorize us to engage for quotes, scheduling, or next steps.

• Operate and improve the Site, including troubleshooting, analytics, and performance.

• Protect our business and users, including security monitoring, fraud prevention, and enforcing our terms.

• Comply with law, regulations, subpoenas, or lawful requests.

4) Legal bases (where applicable)

Depending on where you live and applicable law, we may process personal information based on:

• Your consent (for example, when you submit a form).

• Contract/steps to enter a contract (for example, to provide requested services).

• Legitimate interests (such as improving our services and securing our systems), balanced against your rights.

• Legal obligations (compliance and recordkeeping).

5) How we share your information

We do not sell your personal information in the ordinary sense. We may share information in these situations:

A. With service providers (vendors)

We may share information with vendors that help us run our business, such as:

• Website hosting and forms

• CRM/customer support tools

• Analytics providers

• Email/communication providers

These providers are authorized to use information only as needed to provide services to us and are required to protect it.

B. With solar and battery partners you ask us to engage

Because our role is to help connect homeowners with leading providers/installers, we may share relevant information with those partners when you request quotes, installations, or next steps, so they can contact you, evaluate your project, and provide services. (NovaCore Energy Solutions, LLC)

C. For legal and safety reasons

We may disclose information if we believe it is necessary to:

• Comply with legal obligations

• Protect the rights, safety, and security of NovaCore, our users, or others

• Detect/prevent fraud, abuse, or security incidents

D. Business transfers

If we’re involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be disclosed as part of that transaction (subject to reasonable confidentiality protections).

6) Cookies and similar technologies

We may use cookies, pixels, and similar technologies to:

• Remember preferences

• Understand Site usage and performance

• Improve user experience and marketing effectiveness

Your choices: You can typically control cookies through your browser settings. If you disable cookies, parts of the Site may not function properly.

7) Communications and marketing

A. Calls, emails, and texts

If you provide your phone number or email, we may contact you to respond to your request and provide service-related updates. (NovaCore Energy Solutions, LLC)

B. Opting out

• Email: You can unsubscribe from marketing emails using the link in the message (if provided) or by contacting us.

• SMS/Text (if applicable): Reply STOP to opt out. Standard message and data rates may apply depending on your carrier.

• Calls: You can ask us not to call you for marketing purposes.

Even if you opt out of marketing, we may still send essential service or administrative messages (for example, responding to an inquiry you initiated).

8) Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including:

• Responding to you

• Providing services you request

• Maintaining business records

• Complying with legal obligations and resolving disputes

Retention periods vary depending on the type of information and why we collected it.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. But no system is perfectly secure, so we can’t guarantee absolute security.

10) Your privacy rights (U.S. and California)

Depending on where you live, you may have rights such as:

• Access: request information about what we collect and how we use it

• Correction: request correction of inaccurate personal information

• Deletion: request deletion of certain personal information

• Opt-out: opt out of certain targeted advertising or “sharing” as defined by some laws

• Non-discrimination: you won’t be treated unfairly for exercising privacy rights

California (CCPA/CPRA) notice

If you are a California resident, the CCPA/CPRA may provide additional rights. To make a request, contact us using the details in Section 13. We may need to verify your identity before completing your request.

Authorized agents: If you use an authorized agent, we may require proof of authorization and verification of your identity.

11) Children’s privacy

The Site is not intended for children under 13 (and in some jurisdictions, under 16). We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us and we will take appropriate steps to delete it.

12) Third-party links (social media and external sites)

Our Site may link to third-party websites and social platforms (like Facebook or Instagram). Those third parties have their own privacy practices, and we are not responsible for their content or policies. (NovaCore Energy Solutions, LLC)

12) AI Visitor Tracking

By visiting or logging into our website, cookies and related technologies may be employed by our data partners or vendors to connect your actions with personal information they or others may possess, including your email address. This information may be used by us or our service providers to deliver marketing messages or other communications to your email. If you prefer not to receive these advertisements, you can opt out by visiting our opt-out URL.

13) Contact us

If you have questions, concerns, or want to exercise privacy rights, contact:

NovaCore Energy Solutions, LLC
Email: info@novacoreenergy.com (NovaCore Energy Solutions, LLC)
Phone: 951-526-9090 (NovaCore Energy Solutions, LLC)

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top indicates when it was last revised. If changes are material, we will post an updated policy on this page (and may provide additional notice where required by law).